How it works
From ticket to technician to payment
A transparent eight-step journey you can follow at every stage.
Browse the guide by role1
Submit a request
Tell us the problem in minutes, online or by phone.
2
We assign a technician
Our team dispatches the right specialist for the trade.
3
On-site diagnosis
The technician inspects and diagnoses on site.
4
Transparent quotation
Receive a clear quote to approve, revise, or decline.
5
Work carried out
Approved work is completed by certified technicians.
6
Completion & sign-off
Review the completion report and sign off online.
7
Invoice in SAR
A VAT-compliant invoice is issued in SAR.
8
Pay online
Pay securely and track everything in your portal.
Your guide, by role
How to use PrimeFix, step by step
Pick your role and walk through each task on a live mock of the real screen — every button named exactly as you will see it.
You tell us what is wrong, decide on the price, confirm the work is done and pay. Everything waiting on you appears on your dashboard.
< 4h
Emergency response
60+
Certified engineers & technicians
850+
Clients served